The useful tool of 360-degree evaluation has grown well beyond senior executive ranks where it began. These instruments are designed to give individuals feedback from their peers or customers, their managers, and the individuals reporting to them and to compare this feedback with their own self-assessment. Numerical and graphical data provide a comprehensive summary report.
This process is probably the most direct way to quantify relationship skills. It provides a systematic method of consolidating perceptions so that trends in behavior are evident. Assessment via 360-degree surveys highlights opportunities for learning and can help create a dialog between individuals and their managers or teammates. Thus, taking responsibility for one's own (or a team's) development is based on a more objective understanding of strengths and weaknesses.
The Learning Key® custom designs 360-degree assessments. In addition, we have a number of proven instruments which can be used "off-the-shelf." They include:
Teamwork Foundations
Assesses skills needed for working in teams; provides feedback on interpersonal, communication, listening, conflict resolution, and collaboration skills, self-management and the ability to overcome obstacles, reframe and solve problems, and lead or participate on teams.
Team Skills
Designed for use by members of a single team; provides feedback on team members' views of an individual's interpersonal skills, role clarity, self-management, teamwork, organizational skills, communication, customer focus, and collaboration.
Team Behaviors
Evaluates overall team effectiveness. Team leader and all team members complete survey which covers interpersonal, communication, team, and organization skills, role clarity, decision making, atmosphere, and conflict resolution.
Project Team Behaviors
Provides feedback to the team and its leaders in the areas of interpersonal skills, communication, project team meetings, project chair and co-chair leadership, project role clarity, decision making, atmosphere, conflict resolution, project planning, project monitoring and controlling, and proactive project management. Also asks team members to describe the team's strengths, priorities, and biggest problems.
Performance Management Skills
Provides feedback on establishing objectives and expectations, observing and documenting performance, giving feedback and coaching, holding performance discussions, coaching, and delegating.
Leadership Practices
Provides feedback on fostering and leading innovation, integrity and developing trust, customer focus, recognizing and celebrating accomplishments, empowering others, challenging and improving methods and performance, developing self and others, collaboration.
Supervisory Skills in R&D
Provides feedback on abilities to create a motivating climate, improve performance and work habits, resolve conflicts and handle complaints, coach, and delegate.
Supervisory Methods
Provides feedback on abilities to create a motivating climate, improve performance and work habits, resolve conflicts and handle complaints, coach, and delegate.
Effective Technical Management
Evaluates individual performance in the areas of managing managers, creating a climate of motivation, planning in technical functions, organizational and interpersonal communication, self-management, performance feedback and coaching, delegation.
Performance Counseling and Coaching
Provides individual feedback on his or her performance in the following areas: setting goals, observing performance, providing feedback and coaching, communication, coaching for development, team skills, and delegation.
Project Management Skills
Provides feedback on project communication skills, team skills, project planning, scheduling, monitoring, and controlling abilities.
Achieving in a High Performing Organization
Provides feedback on interpersonal relationship skills, listening and feedback, influence and negotiation skills, conflict management, networking, and group communication skills.
Operating in Changing Organizations
Covers 20 skills and practices essential to success in today's complex, changing organizations.
Customer Service Skills
Provides detailed feedback to providers of services or products. Covers communication, customer focus and partnership skills, listening skills, conflict resolution, collaboration, and problem solving. This survey can lay the foundation for customer service training or be used as a stand-alone assessment.
Organization Skills
Interpersonal relationships, self management, organizational skills, communication, customer focus and partnerships, and negotiation skills.
Small Business Survey, Survey for Small Business Environments
Provides individual feedback on skill areas in customer service, team work, work style, innovation, listening and communication, project management, and business focus.
To discuss these or other assessment instruments, contact us at (215) 493-9641. |
