Communicating in Technical Organizations
This two-day program addresses productivity and effectiveness by developing enhanced communication and relationship skills essential for those employed by technology-based organizations. This highly interactive program includes topics where participants learn special communication issues unique to technology-based jobs, recognize and overcome communication barriers, practice a process to manage and resolve conflict, and develop a communication plan to build and strengthen networks.
Back to grid
Assertive Communication
Is your communication style passive, aggressive, or assertive? Develop verbal strategies to communicate more effectively using assertive communication techniques. Discover the advantages of communicating assertively to state ideas and feelings positively and with confidence. This program is offered in one to two days which can include "The Journey to Assertive Land" game as an optional module.
Back to grid
Effective Interpersonal Communication
This program enables participants to increase interpersonal effectiveness and enhance working relationships. Each individual assesses his or her listening and influence skills. Exercises and practice sessions enhancing communication skills are included. Developing an action plan allows new approaches and strategies for improving interpersonal communication back on the job. The Myers-Briggs Type Indicator® provides a useful tool based on individual preferences and illustrates how others may differ. The MBTI is completed and scored before the program. Another short pre-program questionnaire provides feedback on individual needs and interests of the participants, allowing for some customization for each group. The program runs two- to three-days with expanded nonverbal communication and influence modules in the three-day version.
Back to grid
Effective Business Communications
Administrative and technical support personnel who need to communicate effectively in their job will benefit from Effective Business Communications. This two-day program expands existing communication skills and shows how to apply new skills in the work setting. The focus is on oral communication skills through clear speaking, tactful assertiveness and follow-through, and on written business communication. Participants benefit by discovering ways to reduce conflicts and time spent in handling difficult customers. Learning is reinforced through multiple practice sessions, and participants leave with a personal videotape of individual improvement.
Back to grid
Virtual Communication Today
The virtual world requires that we fine-tune our communication skills and tools for collaborating when we are not face to face. These include the technical competencies involved in virtual communications, such as writing and sending good e-mail, leaving effective voice-mail messages, and facilitating teleconferences or video conferences. This seminar also explores a new model of team development for virtual teams. Whether you participate in or manage virtual teams, work in a satellite center, telecommute, or work with others who are at physically distant sites, after participating in this seminar you will be able to get your messages across clearly, effectively, and without any "virtual" interference.
Back to grid
Enhancing Communication with Better Questions
Mastering the application of questions is fundamental to effective communication and business success in any discipline. Designing appropriate questions to accomplish our goals is essential. In this one-day program, the components of effective question-asking are identified and analyzed in relation to successful job performance, including practice sessions to enhance skill and strategies in posing questions effectively.
Back to grid
Train-the-Trainer
This program addresses what every trainer needs to know in order to have an effective and successful training event. Participants review the basics of adult learning principles and motivation principles. Emphasis is on alternatives to traditional classroom "teaching". Outcomes of this one- to two-day program include developing practical skills for designing and delivering training programs, creating a motivating learning climate, and enhancing coaching and consulting skills for one-on-one training. The two-day version provides additional videotaped feedback and practice using the participants' own training materials.
Back to grid
Enhancing Technical Presentations
This two-day session provides the information and practice necessary to make public speaking more effective and comfortable. It is suited for professionals who make technical presentations as part of their job responsibilities. The program focuses on the important factors in delivering presentations with audiovisual support. Using an existing or upcoming presentation is encouraged. Individuals are videotaped in practice sessions and receive extensive feedback on organizing a presentation, designing appropriate visual aids, and handling question-and-answer sessions. Each participant leaves with a videotape of his or her presentation.
Back to grid
Networking Mastery
Networking involves a set of skills and activities which can be learned and refined. It is a way for individuals to leverage limited resources. The course is designed to build the communication skills needed in effective networking, develop a networking plan, and help participants identify key networking targets. Taught by specialists in networking and communication, the program is designed for all those interested in improving their networks. An in-class inventory lets participants assess their current networking abilities, or an optional 360-degree survey completed before the program provides feedback from others in their network.
Back to grid
Consultative Selling
Consultative Selling is a three-day program which provides an overview of the transition between traditional product-oriented sales and a relationship-centered approach. Interpersonal skills and enhanced communication for sales people are practiced. The goal for this course is to provide participants with a new way of thinking, both about sales dynamics and the relationship among the customer, product, and consultative sales person.
Back to grid
Interactive Techniques for Technical Training
Do you conduct on-the-job training on laboratory procedures? Are you called upon to train a sales force or clients on technical topics? This interactive one-day workshop is designed for laboratory managers, technicians, and technical marketing personnel who have training responsibilities and conduct either on-the-job or group training. Helpful for both newly designated trainers as well as experienced trainers who wish to enhance their skills, this program focuses on designing and conducting interactive, effective on-the-job training.
Back to grid |
